Why do I have to reset my password every time I log in? Why do I keep getting the message username or password is incorrect?

Usually, this occurs when the username is incorrect. After you have successfully reset your password (using the Forgot Password link), you can check your username.

1. Click your name.
2. Click My Profile

Your username will be listed there. Please double-check that you are using the correct username. If you continue to have issues, contact support.