From Idea to Feature: How Customer Feedback turns into New Features

In this Article: 

Here we cover the process for turning your great idea into a reality through our Feature Request system called Feedback. 

What is Feedback?

With Feedback, you can participate in the BrightMove development process with an easy, efficient tool that gives your feature requests a platform for community involvement.  Request, vote for, and share your great ideas today!

What happens to your product feedback?

All product requests are reviewed by our Product Owner to determine if they are good for the community of BrightMove users. Most new requests are set to the "Awaiting Feedback" status so that more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and automatically establish impact and value.

Every week our Product Teams hold a product feedback meeting. They discuss the highest priorities for our customers, team members and prospects, and look at how the requests align with our own strategy.

As the team goes through, they will update the status of each request in Receptive so that you immediately know the outcome.

If we decide to build a feature or make an improvement, the status will change to "Planned" or "Building". Once a feature is ready, we will announce its availability in our release notes and on our message of the day section of the login screen.

Anyone who has submitted or voted on a specific request will be notified when the status to the request is updated. We will always provide an explanation as to the nature of the status update.

How long will it be before the product team reviews my idea?

Items will be reviewed by the product owner on a weekly basis; we take the top requests and update the status where appropriate. We decide quarterly what items our development team will focus on and they get released as part of our normal release cycle.