In this Article:
Sending emails is great, but how do you know if they're actually being read? In this article, will show you how to find out.
When emailing an entity, an Activity is automatically created in that entity's profile page.
In that entity's Activities tab, you will a small envelope icon. When the envelope is closed, the email has not been opened. Conversely, when the envelope is opened, recipient has viewed the email.
Tracking Emails Outside of BrightMove:
For our customers who send emails to Candidates or Managers outside of BrightMove and want those emails captured as an Activity in BrightMove, you have the ability to Forward, BCC (recommended), or CC our activity generating mailbox, firstname.lastname@example.org
This will only create an Activity for you as long as:
- Your sending/from email address must match the email address in the My Profile section of BrightMove
- The email address you are sending to must be in the profile of the entity you are emailing