In this Article:
Below are some of the common questions we get asked in support.
Why do I have to reset my password every time I log in? Why do I keep getting the message username or password is incorrect?
Usually, this occurs when the username is incorrect. After you have successfully reset your password (using the Forgot Password link), you can check your username.
1. Click your name.
2. Click My Profile
Your username will be listed there. Please double-check that you are using the correct username. If you continue to have issues, contact support.
Why are my emails not being delivered to candidates?
The most common reason that candidates are not receiving your emails is because your Sender Policy Framework (SPF) records are incomplete. To correct this issue we recommend working with your IT team or you email administrator and following the steps detailed here:
Does BrightMove post my jobs to LinkedIn?
BrightMove does not have a direct relationship or integration with LinkedIn. You can use Zapier to set up social posting to LinkedIn or LinkedIn can scrape jobs directly from your BrightMove portal. A LinkedIn representative should be able to assist with this second option.
A candidate applied for a closed job. How do I stop this from happening?
There is a setting you can enable that prevents applicants from being able to apply to closed jobs. In your Settings menu, go to Company Preferences. The preference you are looking for is Disable Closed Job View. Make sure this is turned on to prevent applicants from applying to closed jobs.
Why Isn't my job on Indeed?
Indeed has a policy that all new Staffing companies must have a sponsored visibility to post jobs. If you have not already done so, please contact Indeed support to inquire how to do this.
Which Job Boards does BrightMove post to?
Here is a list of job boards that BrightMove submits your jobs.
What is the Score in Power Search?
Basically, it is a number that represents how well any particular result matches what you searched for.
Here are some more technical details if you were curious: Scoring uses a combination of the Vector Space Model (VSM) of Information Retrieval and the Boolean model to determine how relevant a given Document is to a User's query. The idea behind the VSM is the more times a query term appears in a document relative to the number of times the term appears in all the documents in the collection, the more relevant that document is to the query. It uses the Boolean model to first narrow down the documents that need to be scored based on the use of boolean logic in the Query specification. Lucene also adds some capabilities and refinements to this model to support boolean and fuzzy searching, but it essentially remains a VSM based system at the heart.
Why can't my Hiring Managers view candidates that have applied to their jobs?
Please make sure that submittal status and activity type are set to viewable for hiring managers in Settings > Submittal Workflow. These options will be under the Statuses and Activity Types tabs.