Resetting your Password with Security Questions

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By creating security questions, you make your account even more secure. Once your security questions are setup, you are given an additional option when resetting your password. Rather than receiving a security code via email or text, you can answer your security questions. We will cover resetting your password with security questions in this article. Please click here to learn how to create your security questions.

Resetting Your Password Using Security Questions:

Should you forget your BrightMove password, you can reset your password from the main login screen.

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To begin:

  1. Click Forgot your password? beneath the Sign In button.
  2. Enter your email address in the Email Address box
    password_sq.PNG
  3. Click Submit

On the next page, you will presented with multiple options depending on your account setup.

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In this example, we will select the Answer Security Questions button.

 

Answering Security Questions

If you selected the option from the reset form, you will be redirected to a screen containing your customized security questions. Answer all three questions with the correct, custom answers and then choose a new password for your account. Make sure to place the new password in the confirmation field as well and then select Save to apply the changes. With the password reset completed, you will be immediately logged into your BrightMove account. There is no need to re-enter your credentials with the login form!

 

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