Password Reset Email Template

In this Article:

With the password reset email template, you can customize the email that candidates receive when they click "Forgot Password?"

In this article, we'll walk you through how to setup this template and assign it to your Candidate Experience Portal.

Creating the template:

First, if you're unfamiliar with creating communication templates, take a moment to review our help article here.

When you're ready, begin creating a new Communication Template.


To start, begin by scrolling down the page to Use Template For and ensure that Candidate is selected from the drop down menu.


Next, you can type in the text editor box to create your custom password reset template.

Note: For password reset email templates, it is important to add the following 2 Substitution Fields. If both fields are not present, the candidate will not be able to reset their password.

  • <C>ForgotPasswordLink<C>
  • ​​​​​​​<C>ForgotPasswordCode<C>

These fields are found in the Available Recipient Fields drop down.



Assigning the template to your portal:

Once you've created your Forgot Password template, you will want to assign it to your portal so it overwrites our default password reset email.

To do that, go to:

  1. Settings
  2. Click Candidate Experience Portals
  3. Find your portal on the list
  4. Click Edit
  5. Click on the Notifications tab
  6. Click the Forgot Password Template drop down menu and select your new template
  7. Click Save at the top of the page to save the changes to your portal

Setup is now complete!

When a candidate clicks "Forgot your password?" they will receive your custom email template. They will follow the link provided by the <C>ForgotPasswordLink<C> substitution field, then enter the security code from the <C>ForgotPasswordCode<C> substitution field.

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