BrightMove offers two ways to send SMS text messages to candidates and hiring managers from your ATS. We recommend BrightMove Engage for the best experience and value.
BrightMove Engage (Recommended)
BrightMove Engage is our native SMS solution, built directly into your ATS for seamless communication with job applicants and hiring managers.
Why Choose BrightMove Engage?
✓ Better Value - More cost-effective than third-party solutions (you can Save 48% per message on SMS costs with BrightMove Engage)
✓ Built-In Analytics - Track usage and costs directly in your ATS
✓ Simplified Setup - We handle the technical configuration for you
✓ Single Platform - No need to manage a separate SMS service account
What You'll Need to Provide
Before we can set up SMS messaging for your account, we'll need some business information from you:
Company legal name and business details
Business address and contact information
Authorized representative information
Business description and use case for SMS messaging
Setup Timeline
Total time: Up to 5 business days
Once we receive your business information, our team will handle the configuration and approval process. We'll keep you updated throughout and notify you as soon as you're ready to start texting!
Costs
One-time fees:
Setup Fee: $99 per company
Monthly fees:
SMS Features Platform Fee: $25 per company (includes one telephone number, brand and campaign, and 500 SMS Message Segments)
SMS Usage Charge: $0.029 per Message Segment beyond the included 500
What is a Message Segment?
A "Message Segment" is the unit you're billed for when sending text messages. Understanding how messages are divided into segments helps you control your SMS costs.
Standard messages (basic text only):
Each segment = up to 160 characters
Uses only: letters, numbers, and basic punctuation
Messages with special characters:
Each segment = up to 70 characters
Triggered by ANY: emojis (😊, 👍), accented letters (é, ñ, ü), or non-English alphabets
Important: If your message contains even ONE special character, the ENTIRE message is limited to 70 characters per segment—not just that portion.
Cost Control Tips:
✓ Keep messages under 160 characters when possible
✓ Avoid emojis and special characters if you need to send longer messages
✓ Use links to your applicant portal for detailed information rather than long text messages
Remember: Every segment = one billable message, so shorter and simpler often means more cost-effective!
What Happens Next
Once we receive your business information, our team will:
Create your messaging account and submit your business profile for approval
Configure your SMS campaign and phone number
Connect everything to your BrightMove account
Notify you when you're ready to start texting with candidates!
Important: Consent Requirement
To comply with SMS regulations, we'll add opt-in language to your careers portal. Applicants will see a checkbox that reads: "I consent to receive SMS messages from BrightMove about my job application and other job-related notifications." This ensures you're only texting candidates who have agreed to receive messages.
Tracking Your SMS Usage
Once your BrightMove Engage setup is complete and active, you can monitor your texting activity and costs at any time.
To view your SMS analytics:
Log into your BrightMove ATS
Click on Analytics in the left-hand side panel
Select the Engage tab
Here you'll see detailed near-real-time reports on your message volume, delivery rates, and usage patterns to help you track your SMS investment.
Questions About BrightMove Engage?
Contact our support team at [email protected] and we'll help guide you through the process.
SimpleTexting Integration (Legacy Option)
If you're currently using SimpleTexting or prefer to use a third-party SMS provider, this integration is still available.
SimpleTexting Set Up
First, create your account with SimpleTexting.com
Purchase text messages
Request your API key from SimpleTexting.com Support
Send your SimpleTexting API key, username and password to [email protected] or contact BrightMove Support via Chat
BrightMove Setup
Phone Types:
With our SimpleTexting integration, you can text both candidates and your hiring managers. Once you are notified that SimpleTexting has been enabled in your account, you will need to label which Candidate or Manager phone types are SMS-enabled.
To do that, go to:
Settings
Click Candidate Phone Types or Manager Phone Types, depending on which you are setting up
Find the phone types from the list that you would like to be SMS-enabled and click the button under the SMS Type column. The most common choice will be Mobile or Cell and you can have more than one choice available
On the Candidate / Manager Profile:
When you have selected which phone types you'd like to be SMS-enabled, it's time to setup the candidate or manager profile.
First, the candidate or manager must have a valid phone number with an SMS-enabled Phone Type, as discussed in the previous section.
If you are only setting up SMS for your hiring managers, congratulations! You're done. This next step only applies for candidates.
SMS Allowed must be toggled on before you can text candidates. When applying to your jobs, candidates can choose to opt out of SMS and that cannot be reversed by a Recruiter in the ATS.
With this done, you are now ready to send SMS text messages to your managers or candidates.
SimpleTexting.com Notes
BrightMove's SMS messaging integration with SimpleTexting.com within the BrightMove application is an additional feature that can be activated for your company in order to take advantage of SMS capabilities.
Important:
This service only works with phone carriers within the United States. This feature will not work for Candidates or Managers with phone carriers outside the US.
SimpleTexting Trial accounts do not allow for integration. You must sign up for an Active account to use this service.
Setting up Inbound "SMS Message In"
From Account settings in SimpleTexting.com, you will need to set up a forwarding address using your BrightMove API Key, and optionally, your Email and/or Phone for SMS responses to go to so they can be captured as activities in BrightMove.
While logged into your SimpleTexting.com account:
Once logged in, in the bottom left corner select "Integrations"
Under Developer Tools, select "API & Webhooks"
In the Webhooks sections, change "Version 2" to "Legacy"
Enter in your SMS Forwarding URL using the format below and save your changes:
https://secure.brightmove.com/ATS/app/sms/inbound/YOUR-BRIGHTMOVE-API-KEY
Requirements for RPO Accounts to Use SMS Messaging (if applicable)
SMS Messaging can be turned on for the Parent company only if desired, but Child companies can only turn on SMS Messaging if their Parent company has it on.
Who Do I Contact for SimpleTexting Support?
For support regarding failed/denied messages, you should contact SimpleTexting.com directly: http://simpletexting.com/
They have a Live Chat option or email form. BrightMove Support is unable to troubleshoot SMS issues that go beyond the scope of SMS setup from inside the ATS.
Ready to Get Started?
We recommend BrightMove Engage for the best value and seamless integration. Contact [email protected] to begin your setup today!
Support and Troubleshooting
For BrightMove Engage: Contact BrightMove Support at [email protected] for all setup, configuration, and troubleshooting assistance.
For SimpleTexting Integration: For issues with failed or denied messages, contact SimpleTexting.com directly at http://simpletexting.com/
They offer Live Chat and email support. BrightMove Support can assist with integration setup within the ATS, but SimpleTexting.com handles troubleshooting for message delivery issues on their platform.