If you're experiencing unexpected behavior in BrightMove, such as trouble logging in, slow load times, missing data, or features not responding, check the BrightMove Status Page before troubleshooting further. Active incidents and scheduled maintenance windows are posted there in real time.
What you'll find there
Current status of BrightMove platform components
Active incidents, including impact level and investigation updates
Upcoming and in-progress scheduled maintenance windows
Incident history
Common symptoms that may indicate a known issue
Unable to log in or session keeps expiring
Pages loading slowly or timing out
Emails or notifications not sending
Features returning errors or behaving unexpectedly
Ask Wiz
You can also ask Wiz directly in the chat for current status information. Try questions like:
"Is BrightMove down right now?"
"Are there any active incidents?"
"What is the status of Power Search?"
Wiz has access to live BrightMove system status and can answer in real time.
If an active incident is posted that matches what you're experiencing, no action is needed on your end, the team is already aware and working on it. You can subscribe to status updates directly from the status page to receive notifications when incidents are opened or resolved.
If no incident is posted and the issue persists, ask to speak to a human by asking a question via the in-app chat.