If you’re repeatedly prompted to reset your password or see the message “Username or password is incorrect,” the issue is often not your password, it’s your username.
The Most Common Cause: Using an Email Address as Your Username
Using a full email address as your BrightMove username can cause authentication conflicts.
Why This Happens
A single email address can be associated with multiple accounts (for example, a candidate portal account and an internal user account).
During login, the system may match your email to the wrong account.
Your password is then validated against the wrong account, making it appear incorrect, even if it isn’t.
This can trigger repeated password-reset prompts or login loops.
How to Check Your Username
After resetting your password:
Click your name in the top-right corner of BrightMove.
Click My Profile.
Locate the Username field.
Use that exact username (not your email address) when logging in.
Note: Depending on your permissions or your company’s security preferences, you may not be able to view or edit your username.
If you do not see your username or cannot make changes, contact your System Administrator or Super User for assistance.
What to Do
Always log in using your actual BrightMove username, not your email address.
If your username resembles an email address, confirm that it is:
Unique within your company
Not shared with any candidate or portal accounts
If you are unsure of your username or cannot access it, contact your System Administrator.
Important Note (Best Practice)
We do not recommend using a full email address as your username.
Email-style usernames:
Can cause login conflicts
May be flagged as suspicious activity
Can trigger repeated password-reset prompts
Using a short, unique username helps prevent these issues.
Still Having Issues?
If login problems continue after confirming your username:
Verify you are not using your email address in the Username field
Clear your browser cache and cookies
Try a different browser or device
Ask an Admin to send a password reset from within BrightMove
If the issue persists, contact BrightMove Support for assistance.