Manage Subscription

You can add user licenses as needed in the Manage Subscription module and we'll show you your current billing amount, your new billing amount containing your changes and any prorated current month charges that will be run to the credit card on file for your account. Please continue to contact BrightMove Support at [email protected] if the Manage Subscription button is greyed out, for license reductions, Hiring Manager license adjustments, and BrightForms or Analytics additions.

1. For BrightMove accounts who pay by credit card - Account Administrators will find the Manage Subscriptions module in Settings> Employees> Manage Subscriptions.

Your current license count and types are displayed on the right side along with your monthly total bill amount.

2. Add the amount of user licenses you need of the left side and as you make adjustments, the right side will display the changes and amounts, the new bill amount and any prorated charges based on your changes.

3. Once additions are entered, click the box that you understand and agree to the charges, then click the Charge Now button. Your order will be processed and licenses will be available for immediate use.

To add or update credit card information, an admin can go to Settings > Billing Information.

To change the billing contact's email (the address invoices are sent to) or phone number, contact BrightMove directly. These fields can't be edited in-app.

BrightMove offers Stripe, a leading payment processor, as a more secure way to store and process your card information. When you update your card through Stripe, your full card number, expiration date, and security code are stored directly with Stripe rather than in BrightMove's own systems, reducing the risk of exposure and keeping your payment data under Stripe's PCI-compliant protection.

If you haven't updated your billing information recently, your card may still be stored using BrightMove's legacy payment storage rather than Stripe. We recommend updating your card information at your convenience to move your payment method over to Stripe.

To update your card: