Overview
In this article, we will explain how you can see email delivery and engagement information. Every day, recruiters send thousands of emails to prospective candidates from BrightMove, but how do you know if they're actually being delivered and read? In this article, will show you how to find out.
When emailing someone, like a Candidate in the example below, an Activity is automatically created in that entity's profile page.
In that entity's Activities tab, you will a small envelope icon. When the envelope is closed, the email has not been opened. Conversely, when the envelope is opened, you can click the envelope to get more information about the engagement with the entity.
Email Delivery & Engagement Indicators
When you see the icons below next to email activities, they represent specific events related to that message. You can click the icon for more information about that specific message.
Event Name | Icon | Event Type | Meaning |
Sent | Delivery | Occurs when a message is sent. | |
Delivered | Delivery | Occurs when a message is delivered. | |
Opened | Engagement | Occurs when a message is opened. | |
Clicked | Engagement | Occurs when a link in message is clicked. | |
Bounced | Delivery | Occurs when a message can't be delivered. |
Error Handling
In the event of a "bounce" (delivery failures due to things like invalid email addresses or inboxes being full), BrightMove will log the delivery event. Users can then review notifications tied to bounced emails and take corrective actions, such as updating email addresses or resending the communication. If an email has bounced, this means that the receiving server couldn't process the request and there is no way to deliver the message.
Notifications will appear under the Bell icon in the top right of the screen, next to your Avatar. If you see bounces appear in the notification panel, you should update the recipient's email to be a valid value.