We’re thrilled to announce the upcoming launch of our new and improved LightHub in 2025, designed to elevate your BrightMove experience like never before. Alongside our exciting AI-powered chatbot, Wiz, the new LightHub will feature enhanced service ticket management capabilities, ensuring faster, more transparent, and efficient support for our customers.
Introducing Wiz: Your 24/7 Digital Assistant
At the heart of our new LightHub is Wiz, our AI-powered chatbot, built on the Wisdom platform and guided by our AI strategy. Wiz will provide instant, 24/7 support, helping you get quick answers, navigate the platform, and resolve issues faster.
But rest assured: Wiz is here to augment, not replace, our award-winning human support team.
A Partnership Between AI and Humanity
Wiz will handle routine and time-sensitive inquiries, ensuring you’re never left waiting for help.
Our exceptional support team will continue to provide personalized care for complex and unique needs.
This "human-in-the-loop" approach combines the efficiency of AI with the compassion and expertise of our team.
New Service Ticket Management: Faster, Smarter Support
In addition to Wiz, the new LightHub will include revamped service ticket management capabilities:
Improved Transparency: Track your ticket status in real-time from submission to resolution.
Faster Resolution Times: Streamlined workflows ensure your issues are addressed more quickly than ever.
Enhanced Communication: Enjoy seamless updates and clearer communication throughout the support process.
These upgrades reflect our ongoing commitment to making every interaction as effortless and effective as possible.
Why Wiz and LightHub?
This launch is the culmination of our focus on pushing boundaries and bringing more value to our customers. The LightHub, combined with Wiz and the new service ticket management tools, embodies BrightMove’s commitment to innovation and service excellence.
With these enhancements, you’ll benefit from:
24/7 Access to Help: Wiz ensures support is always available when you need it.
Effortless Issue Resolution: A smoother, faster ticketing process tailored to your needs.
Award-Winning Service: Our human support team remains ready to tackle your toughest challenges.
Looking Ahead
We’re proud of what we’ve achieved together—two gold awards for customer service in the past two years—and we’re determined to continue raising the bar. The new LightHub, Wiz, and improved ticket management are just the beginning of what’s to come in 2025.
Stay tuned for previews, tutorials, and exclusive opportunities to explore these new features before the launch.
Thank you for trusting BrightMove to help you find and hire the right talent efficiently. Together, we’re building a smarter, brighter future.