Resume parsing issues can occasionally occur in BrightMove due to formatting problems, improper inputs, or unverified settings. This guide provides steps to identify common parsing issues, resolve them, and apply best practices for future submissions.
Identifying Common Parsing Issues
Image-Only PDFs: - If you open a submitted PDF and cannot select or copy any text, the file is image-only and cannot be parsed by the system.
Candidate Name Shows as "??": - This usually happens when there are formatting issues in the resume file. While the profile is created, the name defaults to "??" due to unrecognizable or missing data.
Undetermined or Uncreated Candidates After Emailing Resumes: - When emailing resumes directly to the parser, an unverified email address may prevent parsing and candidate creation.
Resolving Parsing Errors
Fixing Image-Only PDFs
Obtain a text-based version of the resume: - Request the original source document from the candidate. - Alternatively, ask for a true text-based PDF or Word document.
Once obtained, resend the updated resume to BrightMove using the parser email steps.
Correcting "??" Candidate Names
Open the candidate profile associated with the resume.
Click the pencil icon next to the "??" name field.
Rename it to the candidate’s actual name.
The parsed resume will remain attached to the corrected profile.
Verifying Email Addresses for Parser Submissions
Go to your profile settings in BrightMove.
Locate your registered email address.
Click "Verify email" if it is marked as unverified.
After successful verification, resend the resumes following the standard parser submission guidelines.
Best Practices for Resume Submissions
Ensure resumes are in text-based formats, such as Word or PDFs capable of text selection.
Verify your email address before sending resumes through the parser.
Double-check candidate details in the system after successful parsing to confirm accuracy.
By following these steps and guidelines, you can effectively troubleshoot and resolve common parsing issues in BrightMove, ensuring a smooth resume processing experience for all candidates.