Get Help

Contact Support

• Why do I have to reset my password every time I log in? Why do I keep getting the message username or password is incorrect?
• Contact Support
• Why are my Labels Different from the Help Center?

Email in BrightMove

• Email Tracking
• Composing an Email
• Attaching Images to Emails
• Attaching Files to Emails

Communication, Texting & SMS Integrations

• Sense Integration
• SimpleTexting Integration (SMS) Set Up
• BrightSync - Office 365 & Exchange Email Integration

Finance & Accounting Integrations

• Intuit QuickBooks Online (QBO)
• Intuit QuickBooks Desktop

3rd Party Integrations

• External Credentials
• Zapier Integration

Technical Help

• Clearing Your Local Cache inside BrightMove
• BrightMove Browser Tabs & Viewing History
• Browser Related Info & Help
• BrightMove People Parser - Chrome App
• Candidate Experience Portal Sitemap and RSS Feed
• Web Content Accessibility Guidelines (WCAG) 2.0 for Candidate Experience Portals

Developer Resources

• API Documentation
• API Keys
• Paid Standard Work
• Paid Custom SOW Requests

Data Exports & Extracts

• Download XML Data Export from BrightMove
• Download Attachments Export from BrightMove
• XML Data Export and Attachment Export Technical Q&A

Security

• Profile Audit Tab Information
• Security Questions
• Resetting your Password with Security Questions
• Setting Up Two-Factor Authentication
• Logging in and Password Resets with Two-Factor Authentication
• Managing Two-Factor Authentication

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