If you’ve decided to move to another ATS, we’re here to help you retrieve your BrightMove records and understand what you’ll need for the transition.

There are two parts to an account export:

If you’re moving both records and files, you’ll need both exports. The XML data helps your new provider or technical team match each attachment to the correct record. An attachments archive alone doesn’t provide that full picture.

This guide explains how to request each export, when to expect it, and how to download and save your copies. Requesting an export does not cancel your subscription or automatically transfer your data into another system.

The XML data export includes account information such as candidate, manager, and client/department profiles, activities, and submittals. It does not include attachments.

Data is delivered as XML only. BrightMove does not convert the file to another format. If you need a different format, convert it after download or have your destination system handle the conversion.

Any user whose security role includes permission to export data can request an XML export. There is no charge for the XML data export. If you do not see Export Data in Settings, contact your administrator or [email protected].

The XML data export is created within 24 hours. You and the administrator on the account receive an email when it is ready. You can request another export after the previous one finishes or expires.

The email includes a download URL and a password for access. Open the link from the email, enter the password provided in that message, and download the file. No FTP client is required.

The download link expires after 30 days. Download and save a local copy before it expires. If the link has expired, request a new export from Settings.

The attachments export is for moving all account attachments into another system. It includes every file attached to profiles in the account, not just resumes, and is delivered as a compressed archive that needs technical processing to extract and match files back to profiles. It is not meant for everyday use or for downloading one resume, and it is not useful on its own—you need the XML data export as well so attachments can be matched back to their owners.

To view or download a specific candidate's resume, open the candidate profile in BrightMove.

If you need a full attachments export after you have decided to transition, email [email protected]. BrightMove provides one attachments export per account as a courtesy. Wait until new attachments are no longer being added before you request it. Additional attachments exports are available for a $200 fee.

An attachments export can take 3–5 business days. When it is ready, you receive a download URL and password by email. The download link expires after 30 days. Download and save a local copy before the link expires. No FTP client is required.

An attachments export typically arrives in two parts:

Use the file path from the XML to find the matching file in the archive. Unzip that file to a numbered binary file, then rename it to a usable name and extension (for example, the candidate's name plus the original document type). Your destination system or technical team can use that mapping; manual review is possible but tedious for large accounts.